DE / EN
 

 

 

Defakto is a small, independent watchbrand speaking a unique, minimalistic design-language. Our watches are sold directly ex factory via our website and at our premises in Berlin or Pforzheim. This enables us to offer you high qualtiy german made design watches with an outstanding cost-benefit ratio plus a very direct personal customer service. If you have any question please contact us directly at

 

 

 

2-YEAR WARRANTY: The warranty is two years after purchase. If you have bought a used DEFAKTO watch, the 2-years warranty will be transferred. Yet in such a case we check if the watch was treated appropriately and inform you about the acceptance of a warranty issue. Even after the warranty has expired we do our utmost to help our customers as rapidly and inexpensively as possible. We are always eager to serve our customers in word and deed.

 

 

OUR RETURN POLICY: You can send the watch you have ordered at our website back to us within 2 weeks. The watch needs to be like new without any damages. Having this status we will refund you the total amount after receipt of the watch.

 

 

YOUR PAYMENT OPTIONS: You can chose between paying via bank transfer or paypal. If you buy your watch at our premises in Berlin or Pforzheim we only can offer cash payment.

 

 

V.A.T.: For orders from outside the EU the V.A.T. is reduced automatically from the price.

 

 

SHIPMENT: Customs duties / taxes are not included in the shipping costs for non-EU countries. We can help researching on approximate costs. 

 

 

DELIVERY TIME: If your watch is already in stock we will ship it directly after receipt of your order and payment. We produce on demand and ship within 2-4 weeks if the watch is not available. Custom-made watches will need about 3-6 weeks to be manufactured - talk about this with us for more details.

 

 

TERMS OF DELIVERY: We ship our watches worldwide with Fedex International Priority Services and within Germany via DHL. Your tracking number will be sended to you so that you can check the status of your shipment permanently. Our prices for international insured shipping are between 20-40 €.

 

 

INSPECTION OF YOUR WATCH: Every watch should have a service every 4-5 years. We offer inhouse service and have external service partners all over the world. A good watchmaker you trust can of course also help.